Financial services are software businesses now
Banks, non-banking finance companies, insurers, brokers, wealth platforms and fintech firms compete increasingly on the quality of their digital journeys: how quickly a customer can open an account, get a loan decision, buy a policy or settle a claim, and how safe they feel doing it. At the same time, financial services are among the most closely regulated users of technology, with specific expectations on security, data storage, outsourcing and incident response.
Twara Technologies designs, engineers and operates software for regulated financial services and the companies that serve them. We build customer-facing apps and portals, integration layers around core systems, back-office workbenches and analytics, and we treat security and auditability as part of the product rather than an afterthought.
What we build
Web development
Digital onboarding and application journeys; customer and partner portals; agent and branch tools; payment integrations; dashboards for operations, risk and compliance teams.
Mobile app development
Banking, lending, insurance and investment apps with multi-factor authentication, device binding, secure local storage, certificate pinning and accessibility. Assisted-sales apps for field agents and relationship managers.
Cloud services
Secure landing zones, India-region hosting, key management, network segmentation, centralised logging and monitoring, API gateways and event streaming around core systems.
AI and machine learning
Fraud and anomaly detection, credit and collections analytics, document AI for know-your-customer, underwriting and claims documents, and assistants for customer service, with model governance and human oversight built in.
Support and maintenance
Monitoring, patching, vulnerability management, incident response and change management with audit-ready records.
Compliance and data considerations
This section is general information, not legal or regulatory advice. Applicability depends on your entity type and licence.
Digital payment security. The RBI’s Master Direction on Digital Payment Security Controls (18 February 2021) set these controls for scheduled commercial banks (other than regional rural banks), small finance banks, payments banks and credit card-issuing NBFCs. On 31 July 2026 the RBI issued entity-specific directions in its place, such as the Commercial Banks – Digital Payment Security Controls Directions, 2026, which repeal the earlier instructions for commercial banks. The commercial-bank directions cover security governance, the application security life cycle, authentication, fraud risk management and specific controls for internet banking, mobile payment applications and card payments, including a web application firewall and DDoS mitigation for internet-facing services. For non-bank payment system operators, the RBI issued Master Directions on Cyber Resilience and Digital Payment Security Controls on 30 July 2024, with compliance dates phased by operator size.
Payment data storage. The RBI’s FAQ on storage of payment system data explains that, under its circular of 6 April 2018, system providers must store the entire data relating to payment systems they operate only in India, including customer data, payment credentials and transaction data.
Card data. Under the RBI’s card-on-file tokenisation framework, only card issuers and card networks may store actual card data. Saved-card journeys use tokens created with explicit customer consent and additional factor authentication.
Account Aggregators. The RBI’s Account Aggregator Master Direction requires aggregators to act only on the customer’s explicit consent, captured in a standardised consent artefact, and prohibits customer financial information from residing with the aggregator.
Incident reporting and personal data. CERT-In’s directions of 28 April 2022 require specified cyber incidents to be reported within 6 hours of noticing them, and ICT system logs to be kept for a rolling 180 days within Indian jurisdiction. Customer data is also personal data under the Digital Personal Data Protection Act, 2023, and the DPDP Rules, 2025 add minimum security safeguards and a 72-hour detailed breach report to the Data Protection Board, with most provisions in force eighteen months after publication on 13 November 2025.
Integrations commonly needed
- Core banking, loan management and policy administration systems
- Payment gateways, UPI, card networks and tokenisation services
- Identity, document and bank account verification services
- E-signature and e-stamping services
- Account Aggregator ecosystem partners
- Credit information companies
- CRM, contact centre, messaging and notification services
- Security tooling such as SIEM, fraud engines and privileged access management
How an engagement typically starts
Financial services engagements start with discovery and a joint review of constraints. Alongside product and operations teams, we meet information security, risk and compliance early, so that the applicable directions, outsourcing requirements and audit expectations shape the design from day one. The output is a written scope, a security and data architecture, an integration plan for core systems and a delivery plan with defined review and approval points.
Delivery then runs in increments, each with security testing and documentation suited to internal audit and regulator review.
Controls we build in by default
- Strong authentication. Multi-factor authentication, device binding and session controls proportionate to the risk of each action.
- Secure development life cycle. Threat modelling, code review, dependency and secret scanning, and static and dynamic testing in every pipeline.
- No sensitive data on the client. Credentials, tokens and personal data are kept out of logs, browser storage and app caches.
- Traceability. Every administrative action and data access is logged centrally and retained in line with your obligations.
- Least privilege. Access to production is limited, time-bound and reviewed, for our engineers as much as yours.
- Exit-ready. Code, infrastructure definitions and documentation sit in repositories and accounts you control.
To discuss your requirements, contact us.