Real estate is a long relationship, managed in software
A residential or commercial project involves years of interaction: marketing and enquiries, site visits, bookings, payment plans, construction, handover and then the day-to-day operation of the building. Each stage produces data that buyers, regulators, lenders and the developer’s own teams depend on. When that data lives in spreadsheets and messaging groups, sales slow down, disputes rise and disclosures become hard to keep accurate.
Twara Technologies designs, engineers and operates software for real estate developers, builders and contractors, channel partners, property managers and facility management companies. Our work spans the sales front end, the construction site and the finished building.
What we build
Web development
Project and listing websites; sales CRMs with unit inventory, pricing, holds and booking workflows; customer portals for payments, documents and progress; broker portals; dashboards for sales, collections and project status.
Mobile app development
Sales team apps for site visits and follow-ups; site engineer apps for progress, quality checks, snags and material receipts; resident and tenant apps for requests, visitors and amenities.
IoT solutions
Smart metering for water and electricity, monitoring of pumps, lifts, generators and fire systems, access control integration, and environmental sensing in common areas and plant rooms.
Cloud services
Secure hosting for websites, portals and apps; document storage with access control; data platforms for sales and project reporting.
AI and machine learning
Lead scoring and routing, pricing and absorption analysis, extraction of data from agreements, approvals and invoices, and assistants that answer buyer questions from approved project documents.
Support and maintenance
Monitoring, updates and incident handling, with extra readiness around project launches and handover milestones.
Compliance and data considerations
This section is general information, not legal advice. State rules and regulations add to the central Act.
RERA disclosures. The Real Estate (Regulation and Development) Act, 2016 (Act No. 16 of 2016) shapes much of the data a developer must manage. Section 11(1) requires the promoter to create a web page on the regulatory Authority’s website and enter the project details, including quarterly updates of apartments or plots booked, garages booked, approvals taken and pending, and the status of the project. Section 11(2) requires advertisements and prospectuses to mention prominently the Authority’s website address and the project’s registration number. Section 4 requires a declaration that seventy per cent of the amounts realised from allottees will be kept in a separate account in a scheduled bank and used only for construction and land costs, with withdrawals in proportion to completion. Software that tracks bookings, approvals, construction progress and collections in one place makes these obligations easier to meet consistently.
Personal data. Buyer, tenant, resident and visitor data is personal data under the Digital Personal Data Protection Act, 2023. The DPDP Rules, 2025 set minimum security safeguards (rule 6), including encryption, masking or tokens, access control and logs, and a detailed breach report to the Data Protection Board within 72 hours of becoming aware of a breach (rule 7). Most of these provisions come into force eighteen months after the Rules were published on 13 November 2025. Visitor management and CCTV-linked systems deserve particular care over purpose, notice and retention.
Payments. Online booking amounts and instalments collected through payment gateways should rely on the gateway for card capture. Under the RBI’s card-on-file tokenisation framework, only card issuers and card networks may store actual card data.
Integrations commonly needed
- Property portals, social media lead forms and call tracking
- CRM and marketing automation
- ERP and accounting systems for collections, demand letters and vendor payments
- Payment gateways and bank collection accounts
- E-signature and document management services
- Project management and scheduling tools used on site
- Access control, metering and building management systems
- SMS, email and messaging services for buyer and resident communication
How an engagement typically starts
We start by mapping the customer and project lifecycle as it works today, from first enquiry to handover and beyond, with your sales, CRM, finance, projects and facility teams. We list every system, spreadsheet and partner involved, and identify where data is entered more than once or where disclosures depend on manual compilation. The output is a written scope, an integration map, an architecture recommendation and a phased roadmap, often beginning with the sales and booking system or the buyer portal.
Launch dates drive real estate timelines, so we plan backwards from them and phase scope to fit.
What we focus on
- One source of truth for each project. Unit inventory, prices, approvals and status are held once and reused by the website, CRM, portals and reports.
- Every lead accounted for. Each enquiry is captured with its source, assigned, followed up and tracked to booking or closure.
- Transparency for buyers. Payment schedules, receipts, documents and construction updates are available to buyers without a phone call.
- Site data that is easy to capture. Apps for site teams favour photos, checklists and quick entries over long forms.
- Operations after handover. Resident and facility tools are designed alongside the sales platform, so buyer records carry through to building management.
To discuss your projects, get in touch.