Logistics depends on information moving as fast as goods
Every shipment generates a trail of information: orders, invoices, e-way bills, vehicle assignments, location updates, delivery proofs and payments. When that information moves slowly or sits in separate systems, vehicles wait, customers chase updates and costs rise. The physical network can only run as well as the data behind it.
Twara Technologies designs, engineers and operates software for carriers, fleet owners, third-party logistics providers, warehousing companies, courier and last-mile operators, freight forwarders, and shippers managing their own supply chains. We build the visibility, automation and integration layers that let operations teams plan with confidence and customers see where their goods are.
What we build
Web development
Transport management and control tower applications; shipment tracking portals for customers; warehouse, yard and dock management; carrier and vendor portals for bookings, rates, documents and invoices; billing and freight settlement tools.
Mobile app development
Driver and delivery apps with trip workflows, electronic proof of delivery and offline capture; warehouse handheld apps for scanning and tasks; customer apps for booking, tracking and feedback.
IoT solutions
Vehicle and container telematics using GPS, fuel level, temperature, humidity and door sensors; cold-chain monitoring with alerting; asset tags for pallets, cages and returnable packaging.
Cloud services
Event-driven platforms for high volumes of location and status updates; partner integration services; data platforms for operational reporting; infrastructure designed so that a spike in tracking events does not affect order processing.
AI and machine learning
Route and load optimisation, estimated time of arrival prediction, volume forecasting by lane and day, document data extraction, and anomaly detection on routes, fuel and delays.
Support and maintenance
Monitoring, updates and incident handling for systems that operations teams rely on across every shift.
Compliance and data considerations
This section is general information, not tax or legal advice.
E-way bills. According to the e-way bill system FAQ, an e-way bill is required under section 68 of the GST Act and rule 138 of the CGST Rules, 2017 for the movement of goods valued above ₹50,000, subject to the exceptions set out in the rules. It is generated before the movement starts. The same FAQ explains that registered persons can integrate their own IT systems with the e-way bill system through APIs, after registering the details of the servers that will call them; direct API access is meant for large taxpayers meeting listed criteria, and the FAQ also names GST Suvidha Providers as a route. Either way, dispatch systems can generate e-way bills as part of the normal workflow rather than by re-keying data.
National logistics data. The Press Information Bureau reported on 10 December 2024 on steps taken under the National Logistics Policy 2022, including the Unified Logistics Interface Platform (ULIP). Launched in 2021, ULIP gives industry access to logistics datasets from government systems through API-based integration. For organisations granted access, ULIP can complement private tracking data.
Personal data. Driver details, location history and consignee contact data are personal data under the Digital Personal Data Protection Act, 2023. The DPDP Rules, 2025 set minimum security safeguards (rule 6) and a 72-hour detailed breach report to the Data Protection Board (rule 7), with most provisions in force eighteen months after publication on 13 November 2025. Location tracking of drivers should have a clear purpose, notice and retention limit.
Cyber incidents. CERT-In’s directions of 28 April 2022 require reporting of specified cyber incidents within 6 hours of noticing them and keeping ICT system logs for a rolling 180 days within Indian jurisdiction.
Integrations commonly needed
- ERP and order management systems of shippers and customers
- E-way bill and e-invoicing systems through their APIs
- ULIP datasets, for organisations granted access
- Telematics device platforms and carrier tracking APIs
- Marketplace and e-commerce order feeds
- Payment gateways, cash-on-delivery reconciliation and accounting systems
- Mapping, geocoding and routing services
- SMS, email and messaging services for customer notifications
How an engagement typically starts
We begin by following the flow of a shipment: from order receipt through planning, dispatch, transit, delivery and billing. We meet planners, warehouse leads, drivers or their supervisors, and finance, and we list every system, partner feed and document involved. The output is a process and integration map, a prioritised list of improvements, an architecture recommendation and a phased plan.
We usually recommend starting with visibility, because a reliable picture of where shipments are makes every later improvement easier to measure.
Engineering for the realities of the road
- Offline first. Driver and warehouse apps assume weak or no connectivity and sync reliably when it returns.
- Simple for the user. Large touch targets, local languages, minimal typing and photo-based capture keep apps usable for drivers and pickers with little training.
- Events, not batches. Location and status updates flow as events, so alerts fire when something goes wrong rather than at the end of the day.
- One partner model. Each new customer or carrier is onboarded by mapping its feed to a common shipment model, not by writing a new integration from scratch.
- Measured improvement. Optimisation and forecasting are compared against current practice on agreed measures before they replace it.
To discuss your network, contact us.