Energy and utilities are becoming software-defined
Power, water and gas networks were engineered around physical assets that last for decades. Today those assets are increasingly instrumented, distributed generation and storage are joining the grid, and consumers expect digital service. The result is a sector where software decisions affect reliability, safety and cost as directly as equipment choices do.
Twara Technologies designs, engineers and operates systems for this environment: monitoring for dispersed assets, platforms that unify operational data, digital channels for consumers and field crews, and analytics that turn telemetry into decisions. Our guiding principle is that operational technology (OT) must stay protected while its data becomes useful.
What we build
IoT and edge
Sensor and gateway solutions for substations, solar and wind sites, pumping stations, reservoirs and pipelines. Edge devices buffer data during outages, apply local rules and forward only what is needed. See IoT solutions.
Cloud and data platforms
Operational data platforms that combine telemetry, meter data, GIS and maintenance records. We define how data leaves OT networks, how it is validated and who can see what. See cloud services.
Web and mobile
Consumer portals and apps for billing, payments, new connections and outage updates, and field apps for work orders, inspections and safety checklists that work offline. See web development and mobile app development.
AI and analytics
Forecasting for load and renewable generation, anomaly detection on asset data, and risk scoring for maintenance planning, with model outputs explained in terms operators can act on. See AI and machine learning.
Support
Monitoring, patching and incident response for the IT systems we deliver, planned around long asset lifecycles and seasonal peaks. See support and maintenance.
Compliance and data considerations
This section is general information, not legal advice. Utilities should confirm their specific obligations with their regulators and legal advisers.
Power sector cyber security. According to a Ministry of Power statement of 11 December 2025, the Central Electricity Authority issued the Cyber Security in Power Sector Guidelines, 2021, and the Ministry established the Computer Security Incident Response Team for Power (CSIRT-Power) at CEA on 5 April 2023 as an extended arm of CERT-In. Six sub-sectoral CERTs have been constituted for thermal, hydro, transmission, grid operation, renewable energy and distribution. The same statement said CEA’s cyber security regulations for the sector were then being finalised, so power-sector entities should confirm the current notified text with the Central Electricity Authority before design decisions are fixed. We treat these sector requirements as design inputs from the first workshop.
National incident reporting. CERT-In’s Directions of 28 April 2022 list attacks on critical infrastructure, SCADA and operational technology systems, and attacks on IoT devices, among the incidents to be reported within 6 hours of being noticed. They also require clock synchronisation with NIC or NPL time servers, or sources traceable to them, and ICT system logs kept for a rolling 180 days within Indian jurisdiction. Synchronised timestamps across OT and IT systems are essential when reconstructing an incident. See our CERT-In explainer.
Consumer data. Billing and connection records contain names, addresses, phone numbers and consumption data, all personal data under the Digital Personal Data Protection Act, 2023. Consumer portals and apps need clear notices, purpose limitation and support for access and correction requests. The DPDP Rules, 2025 set out minimum security safeguards and breach-notification steps. See our DPDP guide.
Our design defaults. Segmented networks between OT and IT, read-only data extraction from operational systems by default, unique device identities, signed firmware, encrypted transport, centralised logging and documented change control.
Integrations commonly needed
- SCADA, distribution management and plant control systems, through agreed read interfaces
- Process historians and meter data management systems
- GIS and asset registers
- Billing, customer information and ERP systems
- Enterprise asset management and work order systems
- Payment gateways and UPI collections
- SMS, email and messaging providers for outage and billing notifications
- Weather data services for forecasting
How an engagement typically starts
We usually begin with a joint workshop between operations, IT and security teams. Together we map the assets and systems in scope, the data each holds, the network zones involved and the decisions the data should support. A security architecture review sits alongside this from day one.
Discovery typically produces:
- an asset and system inventory with the network zone and criticality of each;
- a data-flow design showing exactly how data leaves operational networks and where it is stored;
- a threat assessment covering remote access, vendor connections and field devices;
- a logging and time-synchronisation plan aligned with incident-reporting duties; and
- a pilot plan with measurable operational outcomes, such as faster fault detection.
The output is a reference architecture, an integration plan and a pilot scope, typically one site, one asset class or one consumer journey. The pilot proves data quality, security controls and operational value before wider rollout. Contact us to discuss your network, assets or consumer channels.