Hospitality and travel run on real-time data
A guest’s journey touches many systems before they arrive: search, booking, payment, confirmation, pre-arrival messages, check-in and in-stay service. Each step depends on accurate, current inventory and a reliable record of who the guest is and what they have paid for. When those systems do not talk to each other, the cost shows up as overbookings, manual rework and a guest experience that feels disjointed.
Twara Technologies designs, engineers and operates the software that connects these steps. That includes customer-facing booking and guest experiences, the integration layer behind them, and the data and infrastructure that keep them running through peak demand. The aim is a single, dependable view of availability, reservations and guests across every channel you sell through.
What we build
Web platforms
Direct booking engines, travel and tour portals, group and corporate booking tools, and partner extranets. We focus on page speed, accessible forms and a short, clear checkout, because every extra second and every confusing field costs conversions. Content management lets your teams update properties, packages and offers without developer involvement. See web development.
Mobile apps
Guest and traveller apps for bookings, digital check-in, keys where your lock vendor supports it, itineraries, push notifications and loyalty. Offline access to confirmations and travel documents matters for travellers on poor connections. See mobile app development.
Cloud and integration
An integration layer that synchronises rates, availability and reservations with property management systems, channel managers and distribution partners, together with infrastructure that scales for peak periods. See cloud services.
IoT and AI
Connected rooms and facilities for energy, occupancy and asset monitoring, and machine learning for demand forecasting, upselling and multilingual guest assistance. See IoT solutions and AI and machine learning.
Compliance and data considerations
Hospitality systems hold identity documents, contact details, travel plans and payment information. Several Indian rules shape how that data should be handled. This is general information, not legal advice.
Personal data. The Digital Personal Data Protection Act, 2023 applies to digital personal data processed in India, and under section 3(b) also to processing outside India connected with offering goods or services to people in India, which matters for international travel brands selling to Indian guests. The DPDP Rules, 2025 bring most operational duties, including notice, security safeguards and breach intimation, into force eighteen months after their publication. Our DPDP guide covers the detail.
Foreign guest reporting. Under section 8 of the Immigration and Foreigners Act, 2025, the keeper of an accommodation must submit prescribed information about foreigners staying there to the Registration Officer. The Act came into force on 1 September 2025 by notification S.O. 3981(E). The Bureau of Immigration’s guidance for hotels describes registering on the online Form C portal, submitting each foreign guest’s details within 24 hours of arrival and filing a departure report. We design check-in flows that capture the required details once and keep them consistent with your retention policy.
Card data. The Reserve Bank of India’s card-on-file tokenisation circular of 7 September 2021 restricts storage of actual card data to card issuers and card networks; other entities in the payment chain may keep only limited data such as the last four digits for reconciliation. Tokenisation requires explicit customer consent validated through an additional factor of authentication. The checkouts we design keep full card numbers out of your systems entirely.
Incident reporting. CERT-In’s Directions of 28 April 2022 require body corporates to report listed incidents, which include attacks on e-commerce applications and on digital payment systems, within 6 hours of noticing them, and to keep ICT system logs for a rolling 180 days within Indian jurisdiction. We build logging and alerting with these obligations in mind. Our CERT-In explainer has more.
Integrations commonly needed
- Property management, central reservation and channel management systems
- Global distribution systems and online travel agency connections, through the provider’s supported interfaces
- Payment gateways and aggregators, including UPI, cards and wallets
- Door lock, point-of-sale, housekeeping and maintenance systems
- CRM, email and messaging platforms, including WhatsApp Business through approved providers
- Loyalty, reviews and analytics tools, and your accounting or ERP system
How an engagement typically starts
Most hospitality and travel engagements begin with a short discovery phase. We map the guest journey end to end, list every system that touches a booking, and review the interfaces and contracts available for each. That produces an integration map, a prioritised backlog and an architecture proposal with clear trade-offs.
Discovery typically produces:
- a guest-journey map showing each system, hand-off and manual step;
- an integration assessment for every PMS, channel and payment provider in scope;
- a data inventory covering guest identity, payment and stay records, with retention periods;
- a target architecture with hosting, scaling and failover choices explained; and
- a phased delivery plan with estimates and the assumptions behind them.
From there, we usually recommend a focused first release, such as a new direct booking engine for one brand, or an integration hub that removes the most painful manual step, followed by phased rollout. Performance and security testing against your peak traffic profile is part of every release plan, not an afterthought. Contact us to discuss where your guest journey loses time, revenue or data quality.