Healthcare is becoming connected care
Healthcare in India is shifting from isolated providers towards connected care. Patients move between clinics, laboratories, pharmacies, hospitals and home care, and expect their history to follow them. Providers want less paperwork and better visibility of beds, stock and staff. National digital health infrastructure gives organisations shared building blocks for identity, registries and consent-based record exchange.
Twara Technologies designs, engineers and operates software for hospitals, clinic chains, diagnostic centres, pharmacies, telehealth providers, health-tech companies and life sciences organisations. We treat privacy, security and clinical safety as design requirements, not as checks at the end.
What we build
Web development
Hospital and clinic workflow applications covering registration, scheduling, queue management, billing and inventory. Laboratory and diagnostic portals for orders and reports. Telehealth platforms with consultation, e-prescription and follow-up. Integrations with ABDM and with existing hospital systems.
Mobile app development
Patient apps for booking, reports, reminders and payments; clinician apps for rounds, task lists and secure messaging; field apps for home care and community health workers that work offline and sync when connected.
Cloud services
Secure hosting with encryption, private networking, backups and disaster recovery for clinical systems. Environments separated by purpose, with production access tightly controlled and logged.
IoT solutions
Remote patient monitoring using connected medical and consumer devices, cold-chain monitoring for vaccines and medicines, and asset tracking for equipment within facilities.
AI and machine learning
Summarisation of reports and notes, coding assistance, triage support, appointment no-show prediction and stock forecasting. Every use case starts with a clear statement of intended use, evaluation on representative data and a human-in-the-loop design.
Support and maintenance
Monitoring, updates, security patching, backup restore tests and incident response for applications that clinicians depend on.
Compliance and data considerations
This section is general information, not legal or regulatory advice.
Ayushman Bharat Digital Mission. The Press Information Bureau’s explainer on ABHA (4 April 2024) describes the Ayushman Bharat Health Account as a 14-digit number used to access and share health records digitally, with records shared with healthcare providers after the patient’s consent. It notes that only registry data, such as the Health ID, Healthcare Professional and Healthcare Facility registries, is stored centrally. For software, that means building patient identification, consent capture and record linking to ABDM specifications, while health records stay with the providers that create them.
Personal data protection. Health records are personal data under the Digital Personal Data Protection Act, 2023. The DPDP Rules, 2025 require minimum security safeguards (rule 6), including encryption, masking or tokens, access control and access logs retained for one year, and a detailed breach report to the Data Protection Board within 72 hours of becoming aware of a breach (rule 7). Section 9 of the Act requires verifiable parental consent before processing a child’s data. The Fourth Schedule to the Rules exempts clinical establishments and healthcare professionals from that requirement where processing is restricted to providing health services to the child, to the extent necessary to protect the child’s health. Most of these rules take effect eighteen months after publication on 13 November 2025.
Cyber incidents. CERT-In’s directions of 28 April 2022 require reporting of specified cyber incidents within 6 hours of noticing them and retention of ICT system logs for a rolling 180 days within Indian jurisdiction.
Integrations commonly needed
- ABDM services for ABHA, registries and consent-based record exchange
- Hospital information, laboratory and radiology systems, including HL7 and FHIR interfaces where available
- Payment gateways, insurance and third-party administrator workflows
- Pharmacy and inventory systems
- Video consultation, SMS, email and messaging providers
- Connected medical devices and wearable platforms
- Identity and single sign-on for clinical staff
How an engagement typically starts
We begin with discovery alongside the people who will use the system: front-desk staff, clinicians, nurses, lab teams and administrators. We map current workflows, data flows and integrations, and identify where personal and health data is collected, stored and shared. The output is a written scope, a data-protection design (consent, access, retention and logging), an integration plan and a phased delivery roadmap.
Clinical environments rarely tolerate big-bang changes, so roll-out is usually staged by department, site or workflow, with training and support in place before each step.
Safeguards built into every healthcare project
- Least-privilege access. Staff see only the records their role requires, and every view or change of a record is logged.
- Consent as data. Consent is recorded with its purpose, scope and timestamp, and checked by the system before information is shared.
- Safe defaults for AI. AI outputs are labelled, reviewed by a qualified person before they affect care, and evaluated for accuracy on representative data.
- Tested recovery. Backups are restored on a schedule to prove they work, not just taken.
- Usability with clinicians. Workflows are tested with the people who will use them under real time pressure, because a system that slows care will be worked around.
To discuss your requirements, contact us.